Verification connects the account to the personal information and, where requested, payment details of its holder. The exact request determines which evidence is needed.
Read the document request before uploading anything. A complete, readable image is more useful than several cropped or heavily compressed copies. Names and addresses should agree with the account profile; if they have changed, clarify the update process first. Uploading a different document repeatedly without reading the feedback may leave the original mismatch unresolved. File type and size requirements should come from the upload screen, not a generic international instruction.
Use the designated upload function of the correct country version. After submission, follow the status shown in the account and any specific follow-up request. There is no universal completion time that can be assumed for every review. If help is needed, identify the document category and the exact response received. Open the document area within the logged-in account so that the upload is attached to the correct check. Registration, contact confirmation and payment-method checks remain separate processes even when displayed in the same account area.
- Read the requested document category.
- Check image completeness and matching details.
- Follow the account status and specific feedback.
Related topics
RegisterFrequently asked questions
Which documents are required?
The account's request is authoritative. Requirements can differ by region and the particular check being performed.
Why was my document rejected?
Read the response and check legibility, completeness and consistency with the account details before resubmitting.
