An installed app and the mobile website are separate ways to access the product. App availability depends on the device, store region and country version.
Begin with the official regional product page or the store entry that it identifies. Check the publisher, supported region and system requirements before installation. A similar app name or a familiar icon is not enough to establish the correct application. Android and iPhone may use different installation routes, and an app offered in one country's store does not automatically support accounts from another market.
After installation, use the existing account for the corresponding version. If the app fails to open or display a section, check the operating system, application version and connection first. Updating an app can fix an installation issue, but it cannot complete an outstanding account review. When a suitable store entry is unavailable, check whether the regional mobile website provides the required access. A store link provided by the relevant regional product page helps identify the correct publisher and app version.
- Use the official regional download route.
- Compare the publisher and device requirements.
- Sign in with the matching existing account.
Related topics
RegisterFrequently asked questions
Do I need a separate account for the app?
The matching country version generally uses the existing account; regional account boundaries still apply.
Why is the app missing from my store?
Store settings, device compatibility and regional distribution can affect availability. Check the instructions for the relevant version.
